If for any reason you are dissatisfied, you may return, exchange, or receive store credit for your item(s) within 30 days from the date of shipment. We gladly accept items that are free from scratches, wear and tear or other signs of use and with their original packaging.

Discounted products can not be returned or exchanged.

 

EXCHANGE POLICY 

REGULAR-PRICED AND SALE MERCHANDISE

Customers are eligible to return items for refund, exchange or store credit up to 14 days after delivery.  Returns will not be accepted if requested over 14 days passed the delivery date noted on the order tracking. We currently do not offer exchanges through our online portal. However for exchange requests please email Contact@dueros.com directly with your order number for specific instructions. There are no extensions on refunds and no exceptions will be made. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety..

 

RETURN & EXCHANGE POLICY

Please allow up to 14 business days from the time you mail the return for our team to receive it and process the request.

Refunds, exchanges or store credit for returns will be provided once the item has been received and inspected by our team.

For customers requesting store credit for returns, it will be issued via email. Failure to provide the item back in its original DUEROS branded packaging will result in a repackaging fee of €6. For all accessory returns, items must be unscratched, unscuffed, and otherwise undamaged. 

DUEROS is not accountable for items that are lost or damaged in the mail. Any return shipping fees are the responsibility of the customer.

Upgraded shipping on orders is non-refundable.

To begin a return for refund, exchange or store credit please contact our customer support at contact@dueros.com with your order number, Order details and request.

Eligible refunds will be processed back to the original payment method within 3-7  business days of the product being inspected and approved at our warehouse.

In the event the payment method and/or card used to place the order is no longer active or available, we will provide a credit code for the value paid.

We are not able to provide refunds to any other account, other than the original one used to place the order.

Exchanges and warranty replacements will be issued using standard shipping services. Options for paid upgraded express exchange service, will have to be requested and paid by customer.

 

Please return the product to us with a tracking number so we can follow up on it.

For shipments which are sent back to us from outside the EU we advise you to mark them as ‘sample’ to avoid custom fees, as otherwise we will have to deduct any additional costs from your refunded amount.