FAQ

JEWELRY CARE

  • Avoid direct contact with chemicals such as perfume, body lotions, hair spray or similar.
  • Remove jewelry before going to bed.
  • Avoid direct sunlight, heat or cold and especially high humidity
  • Remove jewelry for showering, bathing or swimming
  • Remove jewelry during physical activities such as sports or cleaning
  • Gently clean jewelry after each use or wipe with a soft cloth for optimum shine. Any commercially available silver cleaner can be used. 
  • Jewelry should be stored in air tight jewelry box to avoid oxidation

 

SHIPPING


  • Is it safe to ship the purchase by mail/package service?

Our shipments are sent by certified mail and are insured until delivery.

  • Is it safe to ship the purchase by mail/package service?

Our shipments are sent by certified mail and are insured until delivery.

  • Is shipping free?

We offer free standard shipping worldwide, please check our shipping policy here.

  • How long does it take to receive my order?

Please advise our shipping policy here.

  • How do I track my order after it has been shipped?

A shipping notification with a tracking number will be sent to you once the order is shipped. To check the status of your shipment, please check the tracking number displayed in the email.

  • Am I responsible for my jewelry order during shipment?

No, your shipment is insured by DUEROS until it reaches you. 

 

 

 

RETURNS AND WARRANTY


  • What is your return policy?
  

See "Return Policy" at the footer of the webshop or click here.

  • Do you offer warranty for your products?

Warranty Policy

In accordance with EU consumer protection regulations, all DUEROS jewelry is covered by a 2-year legal warranty from the date of delivery. This warranty confirms that each item is free from manufacturing defects and matches the description provided at the time of purchase.

What Is Covered

• Manufacturing defects such as faulty clasps, loose stones, or structural flaws

• Non-conformity with the product description

What Is Not Covered

• Normal wear and tear

• Damage resulting from misuse, accidents, or improper handling

• Tarnishing caused by exposure to chemicals, perfumes, moisture, or humidity

• Breakage caused by excessive force

Warranty Remedies

If an item develops a defect within the warranty period and meets the conditions above, you may request an evaluation.

Care Instructions

To maintain the appearance and longevity of your jewelry:

• Avoid contact with water, perfumes, lotions, and harsh chemicals

• Store items in a dry, soft pouch when not in use

• Handle your jewelry with care, as 925 Sterling Silver is delicate and may break under force

  • How long will I have to wait for a refund?

Please allow 5-10 business days for your credit to be processed after reception and inspection of the item(s). Refunds will be issued by the same payment method used at the original purchase.

  • How do I cancel an order after it has been submitted?

If for any reason you wish to cancel your order, please contact us at info@dueros.com

 

 

PAYMENTS AND ORDERS


What are my payment options?		  We accept Apple Pay, GooglePay, Visa, Mastercard, Maestro, American Express, UnionPay, Shop Pay

How can I check the status of my order?

We will send you the tracking number along with your shipping confirmation.