Right of Withdrawal

If you are a consumer entitled to a statutory right of withdrawal under applicable EU consumer protection law, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

If you have ordered multiple goods as part of a single order and they are delivered separately, the withdrawal period will expire 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last item.

Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, for example by sending a letter by post or an email.

Contact details:

DUEROS
Eleftherios Giannoussis
Ruiter Straße 44
73760 Ostfildern
Germany
Phone: +49 179 14 77 898
Email: info@dueros.com

You may download and use our Model Withdrawal Form via the link at the end of this policy, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for any supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us.

We will make the reimbursement without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first.

Returning the Goods

You must send back or hand over the goods without undue delay and no later than 14 days after the day on which you inform us of your decision to withdraw from this contract.

Please return the goods to:

DUEROS
Eleftherios Giannoussis
Ruiter Straße 44
73760 Ostfildern
Germany

The deadline is met if you send the goods back before the 14-day period has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions from the Right of Withdrawal

The statutory right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or goods that are clearly personalized, where the applicable statutory requirements are met.

Other statutory exclusions may apply where their legal requirements are satisfied.